Legal

Refund Policy

Last updated: October 7, 2026

This Refund Policy explains how cancellations and refunds are handled for services provided by VM Digital Consulting LLC. It applies together with our Terms of Service and the written proposal accepted by the client. Where the proposal sets different terms, the proposal applies.

1. Scope

We provide professional services that are delivered remotely. We do not sell physical goods, so there are no shipments or product returns.

2. Monthly Retainers

Retainer fees are invoiced in advance for the month ahead. Fees for a month that has already started are not refundable, because the work for that period is planned and resourced in advance.

If a retainer is cancelled before a new billing period begins, any amount already paid for that future period is refunded in full.

3. Fixed-Price Projects

Projects are billed according to the schedule in the proposal. If a project is cancelled before completion, the client pays for the work completed up to the cancellation date, and any amount paid beyond that is refunded.

4. How to Cancel

To cancel an engagement, send written notice by email to info@vmdigitalconsulting.com. Unless the proposal provides otherwise, cancellation takes effect at the end of the current billing period. We confirm receipt of every cancellation in writing.

5. Advertising Spend and Third-Party Costs

Advertising budgets are paid by the client directly to the advertising platforms. We do not hold those funds and cannot refund them; any credit or refund is subject to the policies of the platform concerned.

Third-party costs already incurred on the client's behalf with the client's approval are not refundable.

6. Billing Errors

If you are charged twice or for an incorrect amount, please let us know. Once verified, the error is corrected and the difference refunded in full.

7. How to Request a Refund

Write to info@vmdigitalconsulting.com, indicating your business name, the invoice number and the reason for the request. We acknowledge requests within five business days. Approved refunds are issued within ten business days of approval, to the original payment method.

8. Payment Disputes

If you believe a charge is incorrect, please contact us before raising a dispute with your bank or card issuer. We aim to resolve billing questions directly and promptly.

9. Contact

Questions about this policy can be sent to info@vmdigitalconsulting.com.